Mail is coming in to ChoiceMail but not to my email application

This issue has been addressed in version 1.227, available now.

If you had installed a version of ChoiceMail earlier than 1.227, it would immediately begin downloading all your email to a private area on your PC....it's not lost. While dealing with this issue, do not uninstall or delete your ChoiceMail folders. Even if you temporarily stop using ChoiceMail, leave the folder structure intact.

Assuming you installed ChoiceMail using the default installation values and your userid is jsmith, then the folder containing your message will be
   c:\Program files\DigiPortal Software\ChoiceMail\mailboxes\jsmith


The cause of this problem is that your email program has not been configured to connect to ChoiceMail rather than your original mail server. This can happen if you are using an email client other than Outlook Express or Eudora because (at this time) ChoiceMail can configure only those two products through its wizard.

In the latest release, ChoiceMail will not download any messages from your server until your email application has been correctly configured.

In a nutshell, you need to open your existing email application's mail account configuration and make sure your incoming (POP3) and outgoing (SMTP) mail servers are pointing at localhost. It may also be necessary to change your POP3 port if you are using an older anti-virus product that installs its own POP server to monitor incoming emails.

As an example, this process is already described in the users guide for Outlook 2000.


TechNote Index

© 2002-2005 DigiPortal Software, Inc. All Rights Reserved.